TRAI Launches Revamped Version of MyCall App to Help Improve Call Quality

To directly gather consumer feedback on the quality of telecom services across the country, the Telecom Regulatory Authority of India (TRAI) has rolled out a massive update to its ‘MyCall’ application. Notably, this marks the very first major upgrade the app has received since its initial launch in 2018. Currently available for Android users, the revamped application signals a shift in TRAI’s approach. While the regulatory body has historically focused on broad service quality metrics, it will now actively evaluate the real-time calling experience of everyday consumers.

Real-Time Ratings and Issue Reporting
The new version of the MyCall app introduces several intuitive features designed to make providing feedback as seamless as possible.

Automated Post-Call Ratings: The app now features an automatic prompt that allows users to give a 1 to 5-star rating immediately after a voice call ends.
Instant Issue Reporting: Consumers can immediately flag specific connectivity problems, including call drops, poor voice quality, and weak network signals.
Enhanced User Tools: The update brings additional functionalities, enabling users to track their personal feedback history and conduct network coverage tests directly within the app.

Collaborative Approach with Telecom Operators
TRAI Chairman Anil Kumar explained the primary objective behind this technological push. By collecting detailed, crowdsourced feedback, the regulatory authority plans to share these specific data points with the respective telecom operators. This collaborative approach is designed to help companies accurately pinpoint network flaws and improve overall service delivery in problematic areas.

However, the Chairman explicitly clarified the boundaries of this initiative. He assured that the data collected through the MyCall app will be utilized purely for service enhancement and will not be used as a basis to initiate punitive regulatory actions or impose penalties on telecom companies.