Star Health Insurance Launches Dedicated Hospital Help Desks in Hyderabad at KIMS and Yashoda Hospitals

Star Health and Allied Insurance Company Limited (NSE: STARHEALTH; BSE: 543412), recognized as India’s leading private health insurance provider, has officially launched dedicated on-ground hospital Help Desks in Hyderabad. These assistance counters are currently active at Yashoda Hospitals in Somajiguda and KIMS Hospitals in Kompally, with an additional location at KIMS Hospitals in Kondapur scheduled to open soon. The initiative aims to ease the hospitalization journey by offering direct, accessible support to patients and their families when they require timely clarity.

Services and Operational Details:
Designed to improve the overall patient experience, each Help Desk functions as a centralized, single-point assistance station managed by a dedicated on-ground representative.

Operating Hours: Monday to Friday, from 10:00 a.m. to 6:30 p.m.

Assistance Offered: Guidance on claims procedures, policy benefits, policy exclusions, reimbursement documentation, and cashless hospitalization requirements.

Monthly Reach: The desks are projected to support over 550 customers and patients monthly across the Yashoda Somajiguda, KIMS Kompally, and upcoming KIMS Kondapur facilities.

Leadership Perspectives on Patient-Centric Care:
Highlighting the strategic importance of the launch, Himanshu Walia, Whole-time Director and CMO at Star Health Insurance, noted that insurance support is most valuable directly at the hospital when customers need immediate clarity. He emphasized that these desks will help patients navigate cashless hospitalization with greater confidence, reflecting the company’s commitment to a transparent and responsive healthcare ecosystem.

Dr. Abhinay Bollineni, CEO of KIMS Hospitals, echoed these sentiments, stating that patient care extends far beyond clinical excellence to ensure a stress-free experience. He noted that the partnership and the new Help Desk at KIMS Kompally provide families with convenient access to claims guidance, reinforcing a shared commitment to efficiency and support.

Inauguration and Key Dignitaries
The Help Desk at KIMS Hospital, Kompally, was officially inaugurated in a ceremony attended by senior leadership from both organizations. Notable attendees included:

Mr. Himanshu Walia, Whole-time Director and CMO, Star Health Insurance

Dr. Abhinay Bollineni, Executive Director and Chief Executive Officer, KIMS Hospitals

Mr. Srinivas K.B.B., Business Head – AP & Telangana, Star Health Insurance

Dr. Nagaraj, Claims Head – Telangana, Star Health Insurance

Dr. Usha, HRM Head – Telangana, Star Health Insurance

By bridging insurance expertise directly with major healthcare hubs in Hyderabad, Star Health Insurance and its hospital partners continue to streamline critical moments for patients and their families.