Cars24 Strengthens Presence in Visakhapatnam with New Customer Hub at Celest Mall

Cars24, India’s leading AutoTech platform, has announced the launch of its newest customer hub at Celest Mall in Visakhapatnam. This strategic expansion aims to bring the company’s technology-led car buying and selling experience closer to customers throughout the city, reinforcing its ongoing investment in the regional market and enhancing overall accessibility through a robust on-ground presence.

Comprehensive End-to-End Services:
Operating as a key customer touchpoint, the new hub at Celest Mall offers a fully integrated automotive ecosystem designed to simplify the ownership journey by blending digital convenience with physical assurance. Customers visiting the facility can access:

End-to-end support for both buying and selling vehicles.

Professional vehicle inspections.

Comprehensive financing assistance.

A streamlined transition from digital platforms to a secure physical environment.

Leadership Perspective and Future Growth:
Highlighting the significance of the region, Vikram Chopra, Builder at Cars24, noted that Visakhapatnam represents an important and fast-growing market where consumers increasingly value a seamless, tech-enabled automotive experience. Chopra emphasized that the new facility allows the company to serve a broader audience while maintaining its core focus on delivering a simpler, faster, and more trustworthy ownership journey.

Location and Accessibility:
Strategically positioned to cater to local vehicle owners and buyers, the new customer hub is located at Shop No. 11, 1st Floor, Celest Mall, Old Gajuwaka, Chaitanya Nagar, Gajuwaka, Visakhapatnam, Andhra Pradesh – 530026. This launch forms a key part of Cars24’s broader strategy to scale its retail footprint in high-potential markets across India.

Execution: Compresses campaign launch timelines from days to under 59 seconds directly from the platform.

Creative Intelligence: Produces advertising creatives and recommends placements across Connected TV, OTT, music, and youth platforms.

Conversational Reporting: Enables marketers to query performance metrics in natural language to receive instant insights on impressions, conversions, audiences, and channels.

Leadership Vision and Future Outlook:

According to Founder, MD, and CEO Ishank Joshi, the rebrand reflects a transformation that has been underway for years as the industry shifts toward intent, intelligence, and impact. CTO Tejas Rathod emphasized that the Neural Engine solves the critical industry problem of fragmented workflows by unifying the entire marketing lifecycle into a single intelligence layer. Looking forward, Chairman and COO Kunal Kothari noted that AI is woven into every aspect of their operations to reduce complexity and scale for a global advertising ecosystem under their new tagline, “connecting what’s next”.